kshclothing.com Refund and Return Policy
FAQs
Before initiating any returns, we strongly recommend carefully reviewing the FAQ section.
It is advisable to reach out to our support team at inquirykshclothing@gmail.com. This proactive step ensures a smoother return process and helps prevent unnecessary delays in processing your return. Your cooperation in contacting our support beforehand is appreciated for a more efficient resolution.
1. Q: What is the return window for items purchased on KSHClothing.com?
- A: Customers can return undamaged and unworn items with tags still attached within 14 days of purchase.
2. Q: Is there a specific policy for defective or damaged items?
- A: Yes, KSHClothing.com provides a return/refund policy for defective or damaged items within 5 days of receiving the item.
3. Q: How do I initiate the return or refund process?
- A: To initiate the process, contact KSHClothing.com via email at inquirykshclothing@gmail.com, providing the order number, item details, and reason for the return/refund request.
4. Q: Are all items eligible for return?
- A: Return eligibility may vary, and some items may not be eligible for returns or may have specific return policies outlined on the product page.
5. Q: What happens if an item is not defective or damaged?
- A: Shipping and handling charges will be deducted from the total refund amount in such cases, and damaged or altered items may not be eligible for a full refund.
6. Q: Can I cancel items or orders that have not been shipped?
- A: Yes, customers can cancel orders by sending an email to inquirykshclothing@gmail.com. However, exchanges are not offered.
7. Q: How are refunds processed?
- A: Refunds will be issued in the same form as the original payment, and the processing time is within 7 business days after receiving and inspecting the returned item.
8. Q: What items are not eligible for return?
- A: Sale items, special orders, custom items, lingerie, underwear, and swimwear cannot be returned.
9. Q: Can I drop off the returned item at the company's distribution center?
- A: No, return drop-offs are not accepted at the company's distribution center or corporate office.
10. Q: How do I determine the correct return address for my items?
- A: Please refer to the "on-demand production" text on our product page return policy section. If this text is present, the item should only be returned to the fulfillment center located at 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Be cautious not to include any other items without the "on-demand production" text in the return policy section. For instance, if you've ordered both a dress and leggings, and you intend to return both items, kindly contact our customer support before initiating the return process.
11. Q: Are there exceptions to using the specified return address for other items?
- A: Yes, for any other items in your order, please send an email to inquirykshclothing@gmail.com, and customer support will guide you on the return process.
12. Q: Is there a delay in refunds under certain circumstances?
- A: The company reserves the right to delay a refund until the returned items are received, especially if there are credible concerns regarding potential fraud.
13. Q: Can I submit photos with my problem report to expedite the reshipment process?
- A: Yes, including photos with your initial problem report is recommended to avoid delays, and KSHClothing may require a photo to begin a reshipment.